The Velocity staff is glad to assist you with all of Velocity products, support and service inquiries.
Phone:
Member's Service Center and Main Location Telephone Number
(512) 469-7000 (Austin)
(800) 933-2029 (Toll free, outside the Austin Area)
Mailing Address and Telephone Numbers
Velocity Credit Union
P.O. Box 1089
Austin, TX 78767-1089
(512) 469-7000
(800) 933-2029 (Outside Austin)
All Branch Locations
E-mail Contacts
E-mail Personal Finance Center at with questions regarding:
- Membership
- New accounts or services
- Direct Deposit
- IRAs
- Share Certificates
E-mail Member Service Center at for information on an existing account or existing loan.
E-mail the Lending department at for information about a new or pending loan, or to change a payment date or amount.
To contact any member of the Board of Directors, email .
Other Contact Information
FAX: (Main) (512) 469-7191
FAX: (Lending) (512) 469-7080
S.T.A.R. Teller (512) 472-3387
(Outside Austin) (888) 978-7827
If your debit card is lost or stolen:
During business hours call (512) 469-7114
After hours call (800) 528-2273
If your ATM card is lost or stolen:
call (512) 469-7114 during normal business hours
